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Tvs
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Samsung LN52A550 52-Inch 1080p LCD HDTV
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Our Price: $2.00
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Usually ships in 24 hours |
I have no complaints about the television, but about the Samsung company itself. People who purchase from Samsung need to read this review to know the nightmare that may be in store for you should something go wrong with your new television. I would STRONGLY urge anyone who purchases a product from Samsung to make sure you purchase the extra in-store warranty that guarantees immediate exchange at the store you purchase it from in case anything goes wrong. That way, if the tv breaks, you don't have to deal with Samsung Customer Service and can simply get it exchanged at the store you purchased it from. We purchased the 2007 model of this t.v. on December 23rd, 2007 and it broke within a month of us buying it. The LN52 A550 is the model t.v. that they will be replacing it with after 8 months, yes, you read that right, 8 MONTHS of wrangling with Samsung Customer Service department. We paid for a $2,000 television and got to actually watch it with enjoyment for about a month before these awful lines started spreading like a virus all over the screen. Samsung literally has the absolute worst customer service department I've ever worked with. I am not alone in this, other folks have had the exact same horrible experience as me (see the forums on Samsung). They make great products, but they do not back up those products with quality support. They will miscommunicate, not call you back, be rude to you when you call them, drop the ball and never move forward on your case until you practically make it a full time job in your spare time to call them. I've had to call them close to 20 times in the last 3 months. Today when I called, I found out that they had closed me case and listed my television as FIXED when it was broken beyond repair and we were supposed to already be in the review process for a new television. I'm not exaggerating about how bad this service is, so please, save yourself the time and aggravation and spring for the extra hundred or so bucks, just in case. You will save yourself the cost of having to go to the doctor for high blood pressure meds after attempting to deal with Samsung's Customer Torture Department. To top it off, our warranty on the replacement t.v. ends on the same day as our old, broken tv. They won't extend it, even though it was all their fault that we had to wait so long for a new televison. Buyer beware, is all I'm saying. Good luck to everyone.
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